Premium King Room
- 1 King-size bed,2 Queen Size Beds,2 Single beds
Hotel · Shanghai · Shanghai Municipality
Hualuxe Shanghai Twelve At Hengshan
A 5-star retreat in the heart of Shanghai, steps from the former French Concession and metro access, with a wellness centre and two restaurants.
- Spa & wellness centre with hot spring bath, steam room, and massage
- Indoor swimming pool and fitness centre with yoga classes
- 24-hour reception and express check-in/out for flexible arrivals
8.4
Great
288 reviews
Booking.com 8.4 · 288 reviews
About
Hualuxe Shanghai Twelve At Hengshan
Hualuxe Shanghai Twelve At Hengshan occupies a prime spot on Hengshan Road, putting guests within easy reach of the former French Concession and several metro stations. The 5-star property offers a wellness centre, an indoor pool, and a range of dining options including a Cantonese restaurant that guests single out for lunch.
Rooms are described as spacious, blending modern comfort with traditional touches, and come with amenities like tea and coffee facilities, air conditioning, and in-room breakfast. The hotel also features a garden courtyard, a sun terrace, and a business centre, making it suitable for both leisure and work travellers.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
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Strengths
4 reasons to book- Exceptional staff service — Guests consistently praise the attentive and helpful staff, who go out of their way to make stays special, from upgrades to birthday surprises.
- Prime central location — Walking distance to the former French Concession, metro stations, shopping centres, and dining spots like Lost Heaven, with the international cathedral also nearby.
- Spacious, well-appointed rooms — Rooms are described as clean, spacious, and blending modern and traditional elements, with amenities like mini fridges and quality toiletries.
- Excellent dining options — Two restaurants on site, including a Cantonese restaurant that guests recommend for lunch, plus a bar/lounge area and in-room breakfast.
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Worth weighing
4 to weigh- Value for money can vary — While the hotel provides a premium experience, the Value rating (8.3) is slightly lower than other categories, and some reviews imply the price may be steep for the class.
- Potential noise from nearby nightlife — The hotel's central location near nightclubs could bring some street noise, though staff are quick to resolve any issues.
- Limited accessibility features — While there are rooms for disabled guests, the hotel is a multi-storey property with a lift, but specific accessibility details are not highlighted.
- No pets allowed — The hotel does not permit pets, which may be a drawback for travellers wanting to bring their furry companions.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Standard King Room
- 1 King-size bed,2 Double beds
Standard King Room Disability Access
- 1 King-size bed
One-Bedroom King Suite
- 1 King-size bed
Two-Bedroom King Suite
- 2 Single beds
Junior Suite
- 1 King-size bed
Junior King Suite
- 1 King-size bed
Deluxe King Suite
- 1 King-size bed,1 Round bed
Presidential King Suite
- 2 King Size Beds
- Private bathroom
- Bathtub
- Air conditioning
Two-Bedroom Suite
- Sleeping arrangements for 3 persons
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Wellness & Leisure
- Indoor swimming pool
- Spa & wellness centre
- Hot spring bath
- Steam room
- Jacuzzi
- Massage
- Fitness centre
- Yoga class
- Sun terrace
- Garden area
Dining & Entertainment
- Restaurant
- Bar/ Lounge area
- In-room breakfast
- Packed lunches
- Special diet menus
- Children's menu
- Happy hour
- Welcome drink
Services & Amenities
- 24-hour reception
- Express check-in/ -out
- VIP check-in/ -out
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Car hire
- Tours/Ticket assistance
- Currency exchange
- Luggage storage
- Safe deposit box
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
- Barber shop
Room Features
- Air conditioning
- Heating
- Tea and coffee facilities
- Ironing facilities
- In-room computer
- Terrace
- Private bathroom
- Bathtub
- Balcony
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.4/10 from 288 reviews
Booking.com · 8.4 · 288 reviews
8.4Verified guest“A very pleasant stay in Shanghai – enjoyed it thoroughly.”
8.4Verified guest“Quick access to the former French Concession. The staff of Twelve at Hengshan went out of their way to make our stay excellent. Lost Heaven, a great dining spot, is just a short walk from the hotel. The airport was about 9 miles away.”
8.4Verified guest“Excellent service provided here. Every place we needed, such as the international cathedral, was within walking distance of the hotel.”
8.4Verified guest“Attentive staff, room upgrade, and a birthday cake surprise. They resolved a noise issue quickly, and the gym, pool, and calming courtyard garden were highlights.”
8.4Verified guest“During my New Year stay, I appreciated the spacious rooms and friendly staff. The location was convenient, close to public transportation. I enjoyed the complimentary breakfast and quality toiletries in the bathroom.”
8.4Verified guest“The hotel offered luxurious amenities that made our stay relaxing, including a beautiful indoor pool and an extensive restaurant menu. The staff was attentive and fulfilled every need, making us feel pampered.”
04 — Location
Getting around Shanghai
The property sits in Shanghai.
Former French Concession: A short walk away, this historic district is perfect for strolling among tree-lined streets, boutique shops, and cafes.
Metro & Transport: Multiple metro stations are within walking distance, making it easy to explore the rest of Shanghai.
Dining & Nightlife: The hotel itself offers a Cantonese restaurant, and nearby you'll find Lost Heaven and two big nightclubs for evening entertainment.
12 Hengshan Road, Shanghai, Shanghai Municipality, 200031, China
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 223 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is until 12:00.
Is parking available at the hotel?
Yes, the hotel offers parking.
Are pets allowed?
No, pets are not allowed at this property.
Does the hotel have an airport shuttle?
The hotel does not list an airport shuttle, but it is about 15 km from Shanghai Hongqiao International Airport. Car hire is available on site.
Is there a fitness centre and pool?
Yes, the hotel has an indoor swimming pool, a fitness centre, and also offers yoga classes and a sports trainer.
Are there dining options on site?
The hotel has two restaurants, including a Cantonese restaurant, plus a bar/lounge area. In-room breakfast is also available.
The bottom line
Hualuxe Shanghai Twelve At Hengshan earns its 5-star rating with standout service, a superb location, and a full slate of wellness and dining amenities. Ideal for travellers who want to be in the heart of the city with easy access to culture and nightlife, and who appreciate a staff that goes the extra mile.
8.4A solid choice for a central Shanghai stay with premium service.
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